Welcome to Affoyo’s FAQ page! We’ve compiled a list of frequently asked questions to help you find the answers you need quickly and easily.
About Affoyo
- What is Affoyo? Affoyo is an online marketplace dedicated to providing you with a seamless shopping experience, offering a wide range of products at competitive prices.
Shopping with Us
2. How do I place an order? Simply browse our selection, add items to your cart, and proceed to checkout where you’ll enter your shipping and payment information.
- What payment methods do you accept? We accept all major credit cards, PayPal, and Affoyo gift cards.
Shipping and Delivery
4. How long does shipping take? Our standard shipping takes 3-5 business days. Expedited options are available at checkout.
- Do you ship internationally? Yes, we offer international shipping. Delivery times and costs vary depending on the destination.
Returns and Exchanges
6. What is your return policy? We accept returns within 30 days of purchase. Items must be in their original condition with tags attached.
- How do I exchange an item? For exchanges, please return the original item for a refund and place a new order for the desired product.
Support and Assistance
8. How can I contact customer service? Our customer service team is available via email at support@affoyo.com or through our live chat feature on the website.
- What should I do if I receive a damaged item? Please contact us immediately with a photo of the damage, and we’ll arrange for a replacement or refund.
Account Management
10. How do I create an Affoyo account? You can sign up on our website by clicking the ‘Create Account’ button and filling in the required details.
- I forgot my password. How do I reset it? Click the ‘Forgot Password’ link on the login page and follow the instructions to reset your password.
Promotions and Discounts
12. How do I apply a promo code to my order? Enter your promo code at checkout in the ‘Promo Code’ field and click ‘Apply’ to see your discount.
- Do you offer a loyalty program? Yes, join our Affoyo Rewards program to earn points on every purchase, redeemable for discounts on future orders.
Feedback and Suggestions
14. Where can I leave feedback about my experience? We value your feedback! Please email us at protickislamsabbirnahid@gmail.com or leave a review on the product page.
Miscellaneous
15. Do you offer gift wrapping? Yes, we provide gift wrapping services for a small fee. You can select this option at checkout.
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